If you are sending the email to a staff member at the ROP Site, we are using the Voltage Encryption Client, therefore the contents will be decrypted when we access the email.
Most employees outside of the ROP Site, do not have the Voltage Encryption Client installed.
So they will see the subject of your email, but they will not be able to review the contents of it until they download the message_zdm.html file that is attached to the email.
Once they have downloaded the message_zdm.html file, they will need to open it (It should launch in a web browser).
If this is there first time accessing a Voltage Encrypted Email, they will be asked to enter their full name, password twice, and selecting a secret question and answer for password retrieval.
- They will receive an email from the voltage administrator ( Steven Johnson ) asking them to “activate” their account.
- They will click the link to activate their account where they will be prompted to enter a password they had just selected.
- They will then reopen the message_zdm.html file they downloaded, enter their password and they should now have access to the contents of that email.
- They can then reply within the Voltage Encryption Website and it will encrypt the contents and send it back to you or the recipient they select.
If they already have Voltage Encryption account, they will just proceed to step 3 and 4.